COVID-19 Student FAQs
Is the University open?
The University remains committed to students for the delivery of all teaching and learning and to providing essential services, including accommodation for students remaining on campus, in accordance with the latest advice from Government. From the 6th April (the start of the Spring term), the University will conduct all teaching and delivery of course materials online so that your studies can continue uninterrupted. We would like to reassure you that, even though study material will be shared through online means (due to the restrictions imposed by NHS England), we will continue to deliver remotely our regular small group tutorial formats and personal tutor sessions. It’s important for you to communicate with the university electronically wherever possible. Letters and other documents that are submitted by post may take some time to reach their destination.
When will on-campus classes resume?
The situation is rapidly changing in the UK and around the world. From 6th April, we will be moving all teaching online for as long as we have to. However, we will stay in close contact with all students and will alert you when we are allowed to recommence normal classes on campus. You can also check this page for regular updates.
If you are starting your course with us in April please contact firstname.lastname@example.org with your applicant number and someone will get back to you with more details about your online registration.
It is hoped that by September the University and classes will be operating as normal. Students who have applied to commence their studies then will be kept informed of our teaching plans.
Will my tuition fees be discounted?
As the University will still be teaching the courses, providing the familiar Buckingham support and awarding qualifications to successful candidates, there will be no changes to (or refunds of) tuition fees.
What if I have financial difficulties?
We appreciate that in these current exceptional circumstances some students may experience difficulties in accessing funds to pay their fees or have been placed in difficult financial circumstances. The University wants to provide every support to students who find themselves in difficulty and so if you are not able to pay your fees on time then please contact the Student Fees team (email@example.com) to discuss a payment plan. We will seek to provide appropriate support through considering individual circumstances in respect of payment of tuition and accommodation fees. Please do get in touch with the Student Fees team or, for any general financial hardship queries, the administrator within your School or Department.
I live in University accommodation. What if I want to go home? Can I get a refund?
For students living in University accommodation, the University will honour the terms of the occupational licence agreements and student accommodation will remain open for those students who are unable to travel home. We understand that many students have taken the decision to leave their University accommodation during the period of online study and the University is amenable to them choosing to do so.
We have confirmed that the Student Loan Company will continue to pay maintenance loans for the Spring 2020 term to UK undergraduate students. Given these exceptional circumstances, for those students who have vacated their accommodation prior to the start of the Spring term (6 April) or term 2 for Medical students (4 May), they will not be liable for their accommodation fees for that term. Students who have vacated their accommodation should ensure that they get in touch with the Accommodation office (firstname.lastname@example.org) by Friday 3 April to confirm their intentions for next term. The Accommodation office will require this written confirmation of your intentions and the return of keys wherever possible, to enable the refund to be considered. We appreciate that there may be some students who have already left their accommodation and are unable to return to remove belongings; again please get in touch with the Accommodation office to discuss.
I live in privately rented accommodation. What if I want to go home? Can I get a refund?
Please speak to your landlord or letting agency who should be able to help answer any questions you may have about your tenancy.
You can also visit the Shelter website for some general guidance on leaving your tenancy early