MSc Management in a Digital Service Economy
Over 70% of the world’s economy is services. The MSc Management in a Digital Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service – a key differentiator for business today. In many industries, profit margins on product sales have shrunk enormously, leading to an increased focus on generating profits through value-added services. Thus, the best firms now bundle customer-centred service with a manufactured product and create service centred solutions. Some, like IBM have moved completely to service and solutions.
Service Management as a body of knowledge has made immense progress in the last decade. Economies are more and more service-focused and it has become imperative to study all aspects of managing service. Buckingham is among the very few universities in the world to have responded to the demand for the creation of expertise in this area and to have established a track-record of success.
I joined the Talent & Organisation practice of Aon Hewitt China in June 2011, and Service Management has truly prepared me well for the job. Everything I have learned from the course comes alive in my consulting work. I am using the cycle of service to assess the call centre processes and service standards; taking the SERVQUAL dimensions to design a customer satisfaction survey on the HR Shared Service Centre; using Southwest Airlines case for business development; helping expatriates with cross cultural training; using my project management knowledge to manage my work etc. etc. There are countless examples of how Service Management has helped me to perform well and come out with good solutions on the project.
Jingqi Li (Service Management 2009)
The minimum entry level required for this course is as follows:
- a first or second-class honours degree from a recognised university or,
- a recognised professional qualification with relevant work experience
Age is no barrier to learning and we welcome all applications from suitably qualified students.
We are happy to consider all international applications and if you are an international student, you may find it useful to visit our international pages for details of entry requirements from your home country.
The University is a UKVI Tier 4 Sponsor.
If English is not your first language, please check our postgraduate English language requirements. If your English levels don’t meet our minimum requirements, you may be interested in applying for our Pre-sessional English Language Foundation Programmes.
Wherever possible, you will be invited to the University to meet the Admissions Tutor for an informal interview and to have a tour of our campus. If you are an international applicant, it may not be possible for you to visit in person, so if the Admissions Tutor has any queries about your application you may be conducted by skype, email or phone.
The Admissions Team for Business would be happy to answer any questions you may have:
Terms and conditions for prospective students
When you are offered a place at the University you will be notified of the terms and conditions between the University and students on our courses of study. When you accept an offer of a place on the course at the University a legal contract is formed between you and the University on the basis of the terms and conditions outlined in your offer letter. Your offer letter and the terms and conditions contain important information which you should read carefully before accepting any offer. Read the admissions terms and conditions > >
Teaching & Assessment
We offer high quality, traditional Oxbridge-style teaching, which leads to our degrees being recognised around the world. The standards of degrees and awards are safeguarded by distinguished external examiners – senior academic staff from other universities in the UK – who approve and moderate assessed work.
High calibre staff
Most of our academic staff teach for three terms out of four, with the remaining term used for research. Because of this, we have no difficulty in attracting high calibre, highly respected lecturers, many of whom also have a background in business or industry and can offer networking opportunities for students.
Teaching across our postgraduate programmes is through a combination of formal lectures, tutorials and seminars. Our lectures aim to encourage healthy dialogue between faculty and students, and between students themselves, while our small tutorial groups ensure that students can engage even more closely with their teachers. Members of the Business School faculty also make a point of being available to students outside the scheduled teaching sessions – something which our postgraduate students find particularly valuable.
We frequently use case studies to examine business decisions taken in real situations, and business simulations and games give you first-hand experience of decision making in the world of work. Role-play and group problem-solving exercises help you to apply some of the theoretical concepts delivered in lectures and you will have the opportunity to undertake individual or group projects with local companies on topical business issues.
The assessment of individual modules within each course varies according to the subject. Assessment is usually by examination, assessed coursework, or a combination of the two. Please check module information for more details.
Preparation for work
All our degree courses combine academic challenge with the transferable skills that will stand you in good stead for future employment. Many of our more vocationally-focused degrees offer the opportunity of work placements and experience in industry.
See the Business Curriculum Handbook for further course details.
After Your Degree
Our graduates have gone on to further study at most of the world’s leading universities, including Harvard, London, Oxford and Cambridge and secured jobs in senior positions around the world. Among our alumni we have a graduate who became the head of his country’s civil service and one who became a leading Formula One motor-racing driver. Another secured a position as the Minister of Sabah and one female law graduate became the first British lawyer to become a French Advocate.
What might my career look like?
This degree is designed for students who intend to pursue a career in any global service sector, ranging from healthcare, consulting, hospitality and retail. You will learn and develop a unique skill set in an area that is becoming increasingly important to all business models today. Students from the Service master’s programme have gone on to work for Thames Water, Price Waterhouse Coopers, Yahoo, IBM, KPMG and Deloitte to name just a few!
What our students and alumni say
Fees & Scholarships
Please note that the University of Buckingham has four terms per year. The tuition fees quoted are for the degree (e.g. if you start a degree at Buckingham in January 2018, you will pay the same termly fee for the duration of your degree – you will not be affected by the price increase in September 2018). Students will pay the same termly fee for the duration of their studies, unless studies are interrupted and resumed later. The tuition fee quoted is therefore the total cost of the degree. Fees are normally paid in termly instalments.
Postgraduate loan scheme
A new system of postgraduate loans for Masters degrees in the UK was introduced in August 2016 with support from the UK Government. The loan will provide up to £10,609 for taught and research Masters courses in all subject areas. The loans can be used for tuition fees, living expenses or both. Find out more >>
Postgraduate first-class scholarship
A first-class scholarship is available to both home and international students studying a taught postgraduate degree at the University. The scholarship will reduce tuition fees by 33%. The scholarship will be automatically awarded to applicants who already have a first class honours degree that is recognised to UK standard.
Details of other scholarships can be found on our main Bursaries and Scholarships page. You should make an application to study at the University and receive an offer letter confirming our acceptance of your application before applying for a scholarship.
You may also find it useful to visit our External Funding page.
We guarantee on-campus accommodation to all new students for their first four terms of study, as long as it is booked and paid for in good time, so you’re assured of a safe and secure home from home when you arrive at the University. Most new students choose this option.
Living on campus enables you to become involved in University activities, make friends, and integrate with the University community. For some of you this will be your first time in the UK; for others it will be the first time living away from home – and independence brings its challenges as well as its excitements. Whatever your circumstances, we know how important it is for you to feel comfortable in your accommodation.
All our study bedrooms are fully furnished, centrally heated, and connected to the internet. With few exceptions they have a wash basin and small refrigerator. We have a large number of ensuite rooms, and are upgrading more rooms each year. There are shared kitchens for when you wish to cook for yourself.
Find out more
We recommend that all prospective students visit our campus if they are able to, and campus tours include a typical student room. Arrange a tour via your Admissions Officer.