Making Service Count

Have you ever been delighted with the service you have experienced as a customer? Very rarely the answer is ‘Yes’ and if you fall within this small group, then please consider yourself very lucky. Most of us have at some point experienced average to poor quality service. Most organisations appreciate that happy customers are good for their business and are looking to create not just happy but delighted customers.

The MSc Management in a Service Economy addresses this need of the service-centred business world, for whom SERVICE COUNTS…

  • The MSc Management in a Service Economy is the most relevant management qualification in today’s business marketplace.
    Over 70% of the world’s economy is service and what differentiates companies today is not product quality but the ability to create and deliver reliable customer centred service. The best firms now bundle customer-centred service with a manufactured product and create service-centred solutions.
  • Our Master’s course equips students with knowledge across the disciplines of marketing, operations and human resources as a base to create service excellence.
    No customer can experience excellent service quality without the integration of these three core disciplines. We also incorporate areas such as Project Management, Cross Cultural Management and Information Services for Business which are valuable tools for new graduates in the international markets we live and work within.

As a graduate of this course you will be equipped not only with a qualification that is unique but one that is appreciated by companies that want to stay ahead through the provision of quality service. Graduates have gone on to work for organisations such as KPMG, PriceWaterhouse Coopers, Philips, Anglian Water, Thames Valley Police, Hutchinson Max and other reputable organisations worldwide.

Students need to be enthusiastic, have a positive attitude, energetic and have a passion for service. We can provide you with a level of personal care and service that will help you maximise your academic potential.

To find out more, contact Deba Bardhan-Correia, the Programme Director of the MSc Management in a Service Economy on or by phone +44 (0)1280 820150 or apply using the ‘Apply Now’ button on the course information page.