IT Services is based in Norton House, on Hunter Street. For easy access, the IT Services Helpdesk, the central point of contact for help and advice about all the University’s IT facilities, is located on the ground floor of Norton House, next to the main entrance and you’ll always find someone there between 09:00 and 17:00 on weekdays.
Norton House is location “22” on the Hunter Street & Chandos Road site map. For safety, the main entrance is not straight onto Hunter Street (quiet though it is) but towards the back of the building; access is via the driveway between Norton House and Nortons Place (i.e. opposite Manor Street). A ramp has been built for wheelchair access and reserved disabled parking marked out.
Telephone: +44 (0)1280 820248
Fax: +44 (0)1280 820278
Location: Norton House, Hunter Street
All computer rooms are equipped with internal telephones for you to be able to call us directly. Please remember to carry your uCard wherever you go on campus; if you contact the Helpdesk we will ask for identification. The Helpdesk will deal with all of your IT queries – whether you need help with hardware, software or wish to report a problem or give feedback. We’re here to help you.
Our Helpdesk email address (firstname.lastname@example.org) can often be used outside normal office hours for a speedy response.
There is also a growing set of self-help guides on the IT Services section of the University website.