Problems logging in with Outlook Web Access..?

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Remember you must first enter your email alias in the single text box in the browser. Your email alias in this context is the same as your username, or logon ID . In order to make the text box active, you should make sure the small cursor is flashing in the box - this can be achieved with a single left-click of the mouse in the box.

When you have entered your email alias you can either click "GO", or simply hit return.

Once your logon is accepted, a further authentication box appears. It is important to note that what you type in the "User Name" field is the appropriate domain, followed by a backslash '\', followed by your username. Note that the domain for staff is called 'staff', and the domain for students is called 'students'. Sounds complicated - but it's simple:

If you're a student and your username is 9600252, then you would type the following:

students\9600252 (note there are no spaces, and the special character is a 'backslash')

If you're a member of staff and your username is fred.bloggs, then you would type:

staff\fred.bloggs (note there are no spaces, and the special character is a 'backslash')

The final text box to fill in is "Password" - and this is simply your usual network logon password.

Once done, you can login by clicking "OK".

If the details you supplied were not correct, the login box will reappear. Repeated failed login attempts will produce an authorisation failure message and your account will be locked out (because the system thinks someone is trying to guess your password). In this case you will need to contact the IT Services helpdesk to get your account unlocked.